RETURN

30 DAY FULL MONEY BACK GUARANTEE

Kokopelli Outdoor, Inc. offers a 30 day full money back guarantee on all purchases unless otherwise posted as a “no return” or “final” sale. This Return Policy only applies if the product has never been used. Any product returned that is deemed to have been used will result in forfeiture of 50% of the total refund price. If this product is returned to Kokopelli Outdoor, Inc. or the authorized dealer from which it was purchased, the product must be insured during shipment, with the insurance and shipping charges prepaid by the Buyer. If this product is returned uninsured, the Buyer assumes all risks of loss or damage during shipment.

INITIATE A RETURN

Orders can be returned within 30 days of delivery. In order to initiate a return, please flow the below steps:  

  1. Go to the Kokopelli 30-Day Return Center and complete the form.
  2. Once the 30-Day Return Center submission is complete, we will reach out via e-mail within 1-2 business days with a return shipping label.
  3. Once the product has been returned, inspection will take 1-3 business days. 
  4. After the inspection is complete, a decision will be issued and notification of the refund will follow within 1-3 business days.

Return shipping cost will be deducted from the refund unless covered by the Warranty Policy. 

 Return Location Carrier Product Type Shipping Cost
U.S. Lower 48 UPS Accessory $10-15
U.S. Lower 48 UPS Packraft $25
U.S. Lower 48 UPS Inflatable Kayak $45
U.S. AK, HI, APO, AE, etc. USPS Accessory $15
U.S. AK, HI, APO, AE, etc. USPS Packraft $75
U.S. AK, HI, APO, AE, etc. USPS Inflatable Kayak $105
International Canada UPS Worldwide Accessory $75
International Canada UPS Worldwide Packraft $125
International Canada UPS Worldwide Inflatable Kayak $175
International Other UPS Worldwide All TBD

PRE-ORDER CANCELLATION

Orders can be cancelled anytime prior to shipment. If the order has already shipped, please see the RETURNS section above. 

  1. Fill out the KOKOPELLI Order Return & Cancellation Authorization (KORA) Form below.
  2. Once the KORA Form is complete, we will reach out via e-mail within 1-2 business days with confirmation and a refund notification.