What To Do - ORDER CANCELLATION

Orders can be cancelled anytime prior to shipment. If the order has already shipped, please see the RETURNS section below. 

  1. Fill out the KOKOPELLI Order Return & Cancellation Authorization (KORA) Form below.
  2. Once the KORA Form is complete, we will reach out via e-mail within 1-2 business days with confirmation and a refund notification.

What To Do - RETURN

Orders can be returned within 30 days from delivery.

  1. Fill out the following link: Kokopelli 30-Day Return Center
  2. Fill out the KORA Form (see below).
  3. Once the KORA Form and 30-Day Return Center submissions are complete, we will reach out via e-mail within 1-2 business days with a case # and shipping label.
  4. Once the product has been returned, inspection will take 1-3 business days. 
  5. After the inspection is complete, a decision will be issued and notification of the refund will follow within 1-2 business days.

Shipping

We'll send you the label after the KORA Form and/or the Kokopelli 30-Day Return Center have been completed within 1-2 business days.

Please note that Returns from all locations may incur additional Shipping & Handling charges unless covered by the Warranty Policy.