ORDER CANCELLATION & RETURN

What To Do - ORDER CANCELLATION

Orders can be cancelled anytime prior to shipment. If the order has already shipped, please see the RETURNS section below. 

  1. Fill out the KOKOPELLI Order Return & Cancellation Authorization (KORA) Form below.
  2. Once the KORA Form is complete, we will reach out via e-mail within 1-2 business days with confirmation and a refund notification.

What To Do - RETURNS

Orders can be returned within 30 days from delivery for any reason.

  1. Fill out the following link in addition to the KORA Form (see below): Kokopelli 30-Day Returns Center  
  2. Once the KORA Form is complete, we will reach out via e-mail within 1-2 business days with a shipping label.
  3. Once the product has been returned, inspection will take 1-3 business days. 
  4. After the inspection is complete, a decision will be issued and notification of the order will follow within 1-2 business days.

Shipping

We'll send you the label after the KORA form has been completed and we have evaluated the case within 1-2 business days.

Please note that Returns from all locations may incur additional Shipping & Handling charges unless covered by the Warranty Policy.