About Kokopelli

Since 2012 Kokopelli Outdoor Inc. has designed and manufactured award winning packrafts, inflatable kayaks and stand-up paddle boards that are ruggedly designed to last and purposefully built for ultimate portability and packability. Kokopelli products are sold around the world to avid paddlers, campers, hikers, overland and van life enthusiasts, bikers, climbers, anglers and hunters with the purpose of simplifying and elevating the outdoor experience.

KOKOPELLI OUTDOOR INC. WARRANTY & GUARANTEE

30 DAY FULL MONEY BACK GUARANTEE

Kokopelli Outdoor, Inc. offers a 30 day full money back guarantee on all purchases unless otherwise posted as a “no return” or “final” sale. This Return Policy only applies if the product has never been used. Any product returned that is deemed to have been used will result in forfeiture of 50% of the total refund price. If this product is returned to Kokopelli Outdoor, Inc. or the authorized dealer from which it was purchased, the product must be insured during shipment, with the insurance and shipping charges prepaid by the Buyer. If this product is returned uninsured, the Buyer assumes all risks of loss or damage during shipment.

LIMITED WARRANTY

The limited warranty obligations of Kokopelli Outdoor, Inc. for our products are limited to the terms set forth below.

What is Covered

The limited warranty covers defects in materials and workmanship of all Packrafts, Kayaks and Accessories manufactured and sold by Kokopelli Outdoor, Inc.

What is Not Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, fire, improper packing, or other acts of nature.

How Long Does this Coverage Last

The Kokopelli limited warranty as outlined above covers the original owner for a period of lifetime ownership from original date of purchase*. This warranty is non-transferrable and requires proof of purchase from Kokopelli.com.
*Excluded from the Limited Lifetime warranty coverage is the TiZip storage zipper, which is covered by a 1-Year non-transferable warranty period from the original date of purchase (proof of purchase required).

Who is Covered

Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

What Kokopelli Outdoor, Inc. Will Do

Kokopelli Outdoor, Inc. will, at its sole discretion, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

  1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary materials and labor to complete the repair and restore the product to its proper operating condition. Kokopelli Outdoor, Inc. will also pay the shipping costs necessary to return this product once the repair is complete.
  2. Replace the product with a direct replacement or with a similar product deemed by Kokopelli Outdoor, Inc. to perform at or above the same function as the original product.
  3. Issue a refund of the original purchase price less any discounts given.

What Kokopelli Outdoor, Inc. Will Not Do Under This Limited Warranty

If this product is returned to Kokopelli Outdoor Inc. or the authorized dealer from which it was purchased, this product must be insured during shipment, with the insurance and shipping charges prepaid by the Buyer. If this product is returned uninsured, the Buyer assume all risks of loss or damage during shipment.

How to Obtain a Remedy Under This Limited Warranty

To obtain a remedy under this limited warranty, you must contact either the authorized Kokopelli Outdoor, Inc.. reseller from whom you purchased this product or by emailing Kokopelli Outdoor Inc. directly. For a list of authorized Kokopelli Outdoor, Inc. resellers, visit our Dealer Locator Page here.

In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Kokopelli Outdoor, Inc. reseller or proof of purchase from Kokopelli Outdoor, Inc.’s online store.

LIMITATION ON LIABILITY

The maximum liability of Kokopelli Outdoor, Inc. under this limited warranty shall not exceed the actual purchase price paid for the product less any discounts. To the maximum extent permitted by law, Kokopelli Outdoor, Inc. is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory.

Kokopelli Lifetime Warranty Submission Form 

Use the form below to submit a warranty for any Kokopelli Packraft, Kayak or Accessory/Part.  We'll evaluate your submission and get back to you with next steps within 1-2 business days. 

 

Our team

Kelley Smith - CEO

Kelley founded Kokopelli in 2012 out of his garage with two of his best friends. He grew up in Colorado spending time on long desert river trips with his family where he fell in love with rivers and camping. He also enjoys skiing, hiking and drinking beers with new friends.

Favorite Packraft: Twain

Zach Patterson - Operations Manager

Zach started his career as a raft guide right out of high school. During college he saw a post looking for help with a new start up company that was making rafts out of a garage. He jumped on the opportunity and has been with Kokopelli since almost the very beginning. If you are in Colorado you will probably see Zach out on the Poudre River chasing high spring flows in his kayak.

Favorite Packraft - The Rodeo

Kyle Rajaniemi - Director of Marketing

Kyle aka Raj is another Coloardo Native. He joined the team in 2022 and hit the ground running. Raj loves surfing, mountain biking and hitting huge cliffs on his skis.

Favorite Packraft - Twain Lite

Tristan Burnham - Customer Service

Tristan started packrafting in 2016 when his girlfriend bought him a Kokopelli for Christmas. He instantly fell in love and went off the deep end with it. He became one of our ambasadors and kept bothering us until we gave him a job here. When he isn't out packrafting he's out rock climbing, snowboarding, canyoneering, or taking anything he can get his hands on down the river.

Favorite Packraft - Nirvana Self Bailing

Adrian Vicharra - Shipping Manager

Adrian grew up playing soccer in Nebraska and wasn't much of an outdoorsy guy. Zach asked him to come help ship some boats one day during the busy season and then brought him on full time. With access to packrafts Adrian also fell in love with watersports and you'll probably see him out on the lake with his pup Buttercup or at the local rock climbing gym.

Favorite Packraft - Rogue R-Deck

Erik Barkeloo - Finance

Mr. Ohio moved to Boulder a few years ago. He worked for a few other outdoor brands until he found us in 2022. When Erik isn't out hiking to alpine lakes to paddle you'll find him trail running up the Flat Irons trying to set a new PR.

Favorite Packraft - Hornet Lite

Patsy Smith - Book Keeper

Patsy has also been with Kokopelli from the very beginning (she's Kelley's Mom). Patsy loves long multiday river trips with her husband Kenny. When she's not rowing a big oar frame raft, she's out in her garden.

Favorite Packraft - XPD