You can contact us in a variety of ways, Monday - Friday (9:00am - 3:00pm MST):
Live Chat: Click on the ICON in the bottom right corner to chat with us.
Or fill out our Contact US Form
You can contact us in a variety of ways, Monday - Friday (9:00am - 3:00pm MST):
Live Chat: Click on the ICON in the bottom right corner to chat with us.
Or fill out our Contact US Form
We are open Monday - Thursday, 9:00am - 3:00pm MST (Mountain Standard Time) excluding all major holidays. We do not have a show room or store front but we are happy to help you via chat, email, or by phone.
We are located at:
Alternatively:
The tracking # will be emailed to you once the product has shipped and been fulfilled. We recommend searching your inbox for your specific Order # or "Kokopelli".
Why Affirm
Sometimes it just makes sense to buy now and pay later. But in a world of late fees, penalties, and compounding interest, it can feel like you’re stuck between two bad options: saying no to what you want, or giving in to unhealthy debt to get it.
Affirm is here to offer a better way to buy.
Just select Affirm at checkout, then enter a few pieces of information for a real‑time decision.
Select the payment schedule you like best, then confirm your loan. We’ll never charge more than you see up front.
Just download the Affirm app or sign in at affirm.com. We’ll send you email and text reminders whenever a payment’s coming up.
Your credit score will not be affected when you check your eligibility, even though we perform a credit check. If you decide to buy with Affirm, your loan and payments may affect your credit score. Paying on time can help you build positive credit history.
NOTE: We send out the Bottle Opener's twice per year (so you might not receive yours straight away)
The Hull Identification Number (HIN#) is located in two spots on all Kokopelli boats. One tag is located on the rear-right corner and the other is inside the cockpit near the floor on the right-hand side. The HIN# should be embossed or printed on a patch and start with the preceding digits 'KRD' with the last two digits being the model year of your boat (ie a 2021 boats ends in '21'). Our Moki Kayaks and Chasm Lite SUPs do not have HIN numbers.
Kokopelli Outdoor, Inc. offers a 30 day full money back guarantee on all purchases unless otherwise posted as a “no return” or “final” sale. This Return Policy only applies if the product has never been used. Any product returned that is deemed to have been used will result in forfeiture of 50% of the total refund price. Find more information here on our Limited Warranty.
If this product is returned to Kokopelli Outdoor, Inc. or the authorized dealer from which it was purchased, the product must be insured during shipment, with the insurance and shipping charges prepaid by the Buyer. If this product is returned uninsured, the Buyer assumes all risks of loss or damage during shipment.
To start a return please fill out our return form here: https://kokopelli.com/pages/refundreturnpolicy
Reach out to info@kokopelli.com at any time for an update or with any questions.
We do all the time and it's the best! Becca Tarbox and our KOKOPELLI Sales Director Andrew talk about the ins-and-outs of paddling with your pup.
Watch and learn as Kiwi legend Barny Young (@barnyyoung) breaks down the ins-and-outs of entering and exiting eddys while moving down the river.
We ship orders Monday - Friday (excluding holidays). All orders can take up to 2 business days to ship out.
Please email info@kokopelli.com immediately! What can be changed varies by carrier and location of the shipment. Additional costs from shipping address changes may be charged to the customer.
Carriers that allow changes include UPS and DHL.
USPS does NOT allow any changes once the shipment has been picked up.
Please email info@kokopelli.com immediatley!
Provide the order # or the tracking # and we'll look into the situation as soon as possible.
We work with UPS and USPS for all domestic shipments in the Lower-48 (not including Alaska or Hawaii).
For UPS we offer UPS GROUND, UPS 2nd Day Air, and UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air both include Saturday delivery (if applicable for your area).
For USPS we only use USPS Priority.
Any orders that are going to a PO Box address but select UPS will be defaulted to USPS Priority.
Larger items like our Moki and Platte Kayaks can only be shipped via UPS.
We offer USPS for Alaska (AK) and Hawaii (HI) via USPS Priority.
Yes we do! We ship via USPS Priority for any AE, AP, or AA zip codes.
At this time we have stopped shipping internationally. We had several issues with customs and duties, lost packages, and return to sender packages. We are working on reestablishing international shipping with a timeframe of Spring 24. In the meantime we have several international retailers that can be found on our Dealer Locator.
A TiZip is a waterproof and airtight zipper that allows you to store gear inside the air chamber of your packraft. For over 20 years, this product has been instrumental in the creation of numerous boats, backpacks, and garments. It’s airtight, interlocking features make this closure even stronger and sealing lips encasing the zipper bolsters its waterproof properties.
TiZip manufactures four different types of zippers that each have various uses. For our Kokopelli packraft cargo holds, we utilize the Waterseal — a polyurethane zipper with metal slider that is suitable for freshwater and saltwater use. The TIZIP’s plastic teeth are first affixed to strong, polyurethane coated tape and then secured within a sealing lip that envelops the interlocking teeth. Through a time tested and continually tweaked process of welding, sewing, taping, and gluing, the TIZIP is heavy-duty and reliable, ensuring your cargo hold is air and water tight.
When you receive your packraft with the added TiZip cargo storage, we’ll also include a special lubricant you will need to apply to the zipper on occasion. Apply the lubricant generously to each side of the opened zipper, then gently slide the TiZip pull back and forth, opening and closing the zipper multiple times to ensure the lubricant evenly coats all teeth.
Additionally, you need to make sure to keep the TiZip clean from debris. Sand and dirt can damage your TiZip over time.
Our packrafts are ultra-durable and built to carry you through multi-day excursions, however, there are a few items that shouldn’t go into the cargo hold. Sharp objects like fishing hooks, rods, or cutting utensils shouldn’t be loosely stored where they can puncture the material. It’s also vital to pack your pontoons evenly so your boat will remain balanced and track evenly. Packing gear isn’t just limited to flatwater paddling trips but can also be used for overnight whitewater rafting as well. Storing items in your packraft’s pontoons doesn’t hinder the boat’s durability or performance.
Nights spent on a riverbank under the stars are made much more comfortable with warm, dry gear. The TiZip zipper allows packrafters to go farther and faster because it provides a safe, protected spot for all overnight essentials. Plus, keeping gear within the boat eliminates the need to strap items on the bow or stern, meaning more room for your precious pup or a cooler full of cold beverages. We trust the TiZip to keep our packrafts airtight and waterproof — providing you with the ultimate vessel for exploration.
Compatible TiZip Boats:
XPD TiZip
Rogue Lite TiZip
Rogue Spraydeck TiZip
Recon Self-Bailing TiZip
Nirvana Spraydeck TiZip
Nirvana Self-Bailing TiZip
Recon Spraydeck TiZip
Twain TiZip
This limited lifetime warranty covers defects in materials and workmanship of all packrafts, inflatable kayaks, SUPs, and accessories sold by Kokopelli Outdoor, Inc.
This limited lifetime warranty lasts for the lifetime of the product and only covers the original owner. The warranty is non-transferrable and requires proof of purchase from Kokopelli.com or one of our retailers. However, the TiZip Zipper cargo storage zipper has a one (1) year warranty. If you own a packraft with a TiZip, the zipper itself is covered for 1 year, but the packraft is still covered by our lifetime warranty.
Only the original purchaser of a Kokopelli product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.
The warranty coverage for my TiZip zipper cargo storage is 1 Year from the date of purchase and covers only the zipper. However the packraft still has a lifetime warranty.
You can submit a warranty request at the form on our Warranty Policy page.
